State Farm® Insurance Agent Gwen Candler

"Marcia is amazing!! My experience couldn’t have been better. She knows exactly how to get you the best coverage for a really good price. It was a pleasure speaking with her as she made sure I understood exactly what I was getting into every step of the way. Thanks Marcia! :)"

"With my auto and renters, I had been a client of Gwen Candler’s agency since November of 2020. I called back in February of 2022 to see what I could do to get my rates lowered. The lady I spoke with got an attitude and I told her that I was on my lunch break and that I did not call to argue. The end result was me simply stating that I would look around for other insurance. One month later I received a notice from corporate State Farm that I had lapsed on my insurance though I was completely caught up to date on my payments. After calling in very upset they did fix it. However, it would seem to me that it is possible that an agent within Gwen’s agency does do suspicious things that could even go as far as crossing the line of legality just to prevent you from getting cheaper rates elsewhere. This last month I decided to cancel. Yet, they have still issued a bill for the month of August and for the month of September that amounts to over $500. I called to have it worked out. I have proof of payment all of the way through July 2022 through my bank statement and even through the State Farm app. The State Farm app even reflects I successfully made payment for July. Despite this the agent I spoke with, who was not Gwen but I do not recall her name, said I was behind and that they would send me to collection. Even though I had the reference numbers for the payments I have made to State Farm she said she could not see that in her system. I asked, “How can you not see these reference #’s? I am viewing them on the State Farm app and you are at State Farm.” I have bank statements all of the way back to my first advanced payment in 11/2020 that reflect that I have paid all of the way through the end of 07/2022. If you want people who don’t help you lower your rates but instead try and hurt you to prevent you from leaving their agency for cheaper rates then go through Gwen Candler’s agency. I have been an insured driver for 20 years and have never had this bad of an experience with an agency. Now, I have to go through hoops and hurdles to get my proof of payments submitted just so that Gwen’s agency can not send me to collections for money I do not even owe them. I have good credit, good driving history, no accidents, no tickets. They are only trying to hurt what I worked so hard to build because I chose to leave. Gwen I appreciate your response. As I mentioned in the review I called your office and your agent tried to coarse me by using fear tactics and threats of sending me to collections for money I do not owe. $500+ to be exact. Gwen, please do the right thing and fix my bill. I have bank statements dating back to November 2020 which reflect my payment due dates are advanced payment dates and proof I have paid for my premiums all of the way through to August 2nd, 2022. This $512 bill that your agent threatened to send me to collections for is not a professional way to treat people just because they chose to sign with another insurance agency. It would be greatly appreciated if you fix this misunderstanding. I would appreciate it if you do the right thing by having these in accurate charges removed. Thanks,"